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Leadership Skills Enhancer

Sharpening Your EQ Edge

Intra- and Interpersonal Competencies for Managers

Having a high IQ alone may not necessarily equate high rate of success. Other “intelligent” factors such as self awareness, impulse control, persistence, self- motivation, being able to build and sustain inspiring work environments as well as engage others through empathy and positive relationships are qualities which set apart leaders who excel. These basic qualities are now commonly known as “Emotional Intelligence”, an array of non-cognitive capabilities, competencies and skills that influence one’s ability to succeed in coping with environmental demands and pressures. Research shows that an executive’s emotional intelligence has clear links not only to their own performance but also impacts everyone else around them.

Research shows that an executive’s emotional intelligence has clear links not only to their own performance but also impacts everyone else around them. Since the initial research in the area of Emotional Intelligence, innovative organization have started to integrate EQ into training and hiring to gain competitive advantage. It is becoming increasingly clear that these skills are the foundation of high-performing organizations.

Workshop Objectives:

This program creates awareness of the significance of Emotional Intelligence at the workplace and in management. The participants will be equipped with skills and tools to develop 15 key EQ competencies and learn how these can make a difference to individual and team performance as well as job satisfaction.

The participants will be given a report of their current level of Emotional Intelligence (the assessment can be done online prior to the workshop) and receive a 20-minute debrief coaching session to help them understand their current level of EQ as well as how to use strengths and develop areas of improvement.

Workshop Content

  • Why is EQ so relevant? What difference does it make?
  • EQ and the bottom line: How emotions impact results
  • Business cases for EQ
  • Cost of ignoring emotions
  • Your mood matters: EQ at the workplace
  • What is EQ?
  • The EQ framework and competencies
Personal Competence – Intrapersonal EQ

The intra-personal EQ competencies increase self-awareness and self- management. They enhance the ability to identify, understand, manage and express one’s feelings. The participants will learn how to keep disruptive emotions and impulses in check, use emotions to their advantage and how to maintain a high level of happiness and optimism.

  • The power of emotions: Recognise the impact of emotions on decision-making and behaviour
  • Develop and sustain a high level of Optimism
  • What makes you tick, what ticks you off? Increase emotional self-awareness
  • Emotional Management -
    • Anger and frustration in everyday work-life
    • Emotional hijack and intervention techniques: Stay composed and positive even in trying moments
  • EQ, stress and work demands – Use EQ to increase stress tolerance and better manage work and life demands
Social Competence - Interpersonal EQ

The interpersonal competencies help a person to understand, interact and relate well with others. The participants will increase their empathy and learn how to anticipate, recognize and meet other’s needs by increasing their sensitivity to emotional cues. They will acquire skills to relate more effectively with others.

  • The heart of the matter is a matter of the heart: Discover how emotions influence interpersonal relationships
  • Read and respond to emotional and social cues
  • Empathy: The key to better understanding and relating to others
  • EQ and personality
Managing with EQ

This part equips the participants with further tools to apply EQ in people- management and to boost a team’s performance. It deals with the changing role of management and the increased need for interpersonal skills and emotional competencies.

  • The changing role of management
  • IQ versus EQ: Balancing task and people aspects
  • Winning hearts versus forcing hands – Develop a high EQ leadership style to increase emotional commitment and high levels of performance
  • Steps to build high EQ teams
  • Defining EQ behaviours and practices to apply EQ in daily work
Individual EQ Development Plan Personal gap analysis, strategy and action plan to increase EQ and application of new skills acquired.

Workshop Methodology

This program is conducted with hands-on experiential learning in developing intra- and interpersonal skills. The sessions are highly interactive and fun, yet effective. Participants will not only gain theoretical knowledge but practical skills they can apply right away and see immediate results. Lectures are kept to a minimum and are interactive, encouraging active participation of the participants.

The program includes workshop sessions as well as an individual debrief of the EQ-assessment.

Workshop Materials

The participants will receive extensive handouts covering the content and tools shared in the program, including of articles, reference materials and exercises for self-awareness/-analysis.

The EQ-i business report includes a detailed analysis of the individual’s EQ as well as tips and recommendation how to apply or further develop their EQ in the 15 scales.

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